1. Company Information
Legal Company Name
BriskCore Systems LLC
Business/Brand Name
BriskCore
Website/Domain
briskcoresystems.com
Privacy-Related Contact
legal@briskcoresystems.com
Official Business Address
613 S Second Ave Princeton, IN 47670
Business Phone
812-506-8181

2. Who the Privacy Policy Applies To
A) BriskCore Customers
BriskCore's customers are businesses and organizations that purchase or subscribe to BriskCore's AI-powered phone system and related services.
B) Primary Customer Type
BriskCore primarily provides services to businesses and organizations rather than individual consumers.
C) Interaction With Client Callers
BriskCore's AI may interact directly with a Client's customers, callers, and other individuals contacting the Client through the Services.
D) Information Relating to Client Callers
BriskCore may process information belonging to individuals who call, text, or otherwise interact with a BriskCore Client through the Services.
This may include caller-provided information, phone numbers, call recordings, transcripts, appointment information, and other information provided during an interaction.

3. Information BriskCore Collects From Clients
BriskCore may collect the following information directly from its business Clients:
Client legal/business name
Business address
Business phone number
Business email address
Contact person's name
Employee names
Employee phone numbers
Employee email addresses
Business hours
Services offered
Pricing information
Business policies
Appointment and scheduling information
Calendar information
Phone numbers connected to the AI system
Login/account information
Payment and billing information
Client-provided AI instructions
Client-provided knowledge-base information
Client-provided documents and files
Other business information provided by the Client

4. Information Collected From Callers
Because BriskCore's AI receptionist may interact directly with a Client's callers, the Services may process information provided by those callers.
A) Potential Caller Information
The AI may collect or receive:
Name
Phone number
Email address
Address
Appointment information
Reason for calling
Information voluntarily provided by the caller
Other customer information specifically configured by the BriskCore Client
B) Sensitive or Personal Information
BriskCore's AI may receive sensitive or personal information if a caller voluntarily provides such information during an interaction, even when BriskCore or the Client did not specifically request it.
BriskCore does not intentionally require callers to provide sensitive information unless necessary for the applicable service.
C) Caller Notice Regarding Sensitive Information
BriskCore intends to advise callers that they should avoid providing sensitive personal information unless it is reasonably necessary to receive the requested service.


5. Phone Calls and Call-Related Information
BriskCore's Services are intended to support AI-powered business phone interactions.
A) Call Recording and Processing
For every AI-handled call, BriskCore requires the AI Phone System to generate and retain the following as mandatory safety-standard components, subject to applicable technical limitations, system availability, and the retention practices described in this Privacy Policy:
A call recording
A written call transcript
An AI-generated call summary
The Services may also process and retain caller information and call metadata necessary to provide and maintain the Services. The availability and accuracy of individual records may be affected by technical issues, interruptions, audio quality, platform functionality, or other limitations described in the AI / Phone Disclosure.
B) Potential Call Metadata
Call metadata may include:
Call date and time
Call duration
Caller phone number
Number called
Call status
Transfer information
Other information necessary to operate and maintain the Services
C) Client Access
Clients are intended to be able to:
Access available call recordings
Download available call recordings
Access available transcripts
Access available AI-generated call summaries
Export available call-related data
Clients may request to export or download available call recordings, transcripts, AI-generated call summaries, and applicable call-related data during the applicable retention period, subject to system capabilities and applicable permissions.
Initial implementation: Requests may be fulfilled manually by BriskCore. Self-service access and downloads are planned for a future Client Portal.


6. Call Recording and Transcript Retention
A) Call Recordings
Call recordings are retained according to the applicable HighLevel call-recording settings and retention practices used to provide the Services. The applicable retention period may depend on the Client's account configuration, available system settings, and applicable provider practices.
B) Transcripts
Call transcripts are retained according to the applicable HighLevel Voice AI, transcription, account, and data-retention practices used to provide the Services. Transcript retention may differ from call-recording retention and is not necessarily tied to the deletion of the associated call recording.
C) After Termination or Expiration
Following termination or expiration of the Services, applicable Client and call-related data may remain subject to the retention and deletion practices of HighLevel and other applicable service providers. Retention periods may vary depending on the type of information, applicable system settings, account configuration, provider practices, and legal or other retention requirements. BriskCore does not guarantee a specific retention period unless expressly stated in an applicable agreement.
D) Legal and Other Retention Requirements
BriskCore may retain information longer where required by applicable law or where reasonably necessary for legal obligations, security, fraud prevention, dispute resolution, regulatory requirements, accounting, or other legitimate business purposes.
E) Deletion
Information is deleted or otherwise removed according to the applicable system, platform, provider, account configuration, and retention practices, subject to applicable legal and legitimate retention requirements.
7. Other Client Data Retention
A) General Client Data
Client Data may be retained for as long as reasonably necessary to provide the Services, maintain Client accounts and configurations, satisfy applicable business and operational requirements, comply with legal obligations, resolve disputes, protect BriskCore's rights, maintain security, or otherwise fulfill the purposes described in this Privacy Policy.
Retention periods may vary depending on the type of information, the applicable system or service provider, Client configuration, and applicable legal or operational requirements.
B) Billing and Accounting Records
Billing, payment, tax, and accounting records may need to be retained for longer periods to satisfy applicable legal, tax, accounting, or financial-recordkeeping requirements.
C) Legal and Dispute-Related Records
Records may be retained longer when reasonably necessary to comply with legal obligations, resolve disputes, establish or defend legal claims, satisfy regulatory requirements, or protect BriskCore's legal rights.



8. How BriskCore Uses Information
BriskCore may use information, as applicable, to provide and operate the Services and for the following purposes:
Providing and maintaining the Services
Operating the AI phone system and answering customer calls
Processing appointments and scheduling requests where supported and configured
Providing customer support and communicating with Clients
Troubleshooting issues and maintaining system reliability
Monitoring system performance and detecting or preventing abuse
Maintaining security and protecting the Services
Processing payments, managing subscriptions, and maintaining billing records
Improving BriskCore's systems and developing new features
Conducting analytics, business reporting, and product performance analysis
Creating and using de-identified or aggregated information for analytics, reporting, and product development
Conducting marketing activities where appropriate and, when required, with applicable permission or consent
Complying with applicable laws, enforcing agreements, resolving disputes, and protecting BriskCore's legal rights
BriskCore does not use Client Data to train or fine-tune AI models as described in Section 9 of this Privacy Policy.


9. AI Training and Model Improvement
BriskCore does not use Client Data to train or fine-tune its own general-purpose AI models.
A) Call Recordings
BriskCore does not use Client call recordings to train or fine-tune its own general-purpose AI models.
B) Transcripts
BriskCore does not use Client transcripts to train or fine-tune its own general-purpose AI models.
C) Fine-Tuning
BriskCore does not use Client Data to fine-tune its own general-purpose AI models.
D) Third-Party AI Model Improvement
BriskCore does not authorize third-party AI providers to use Client Data to train or fine-tune general-purpose AI models where BriskCore has contractual or technical control over that use. Third-party processing remains subject to applicable provider terms, agreements, and technical controls.

10. De-Identified and Aggregated Information
BriskCore intends to use properly de-identified and/or aggregated information for legitimate business and product purposes.
A) Current Intended Uses
These uses may include:
Product performance analysis
Usage trends
System reliability analysis
Feature adoption analysis
Industry-level trends
Product improvement
Internal analytics
Product development
B) Aggregated Statistics
BriskCore may create aggregated statistics from Client usage and use those statistics to improve its products and Services.
C) Internal Analytics
BriskCore may use aggregated statistics for internal analytics and business analysis.
D) Industry-Level Statistics
BriskCore may publish industry-level statistics where appropriate.
E) Client Identification
Current decision: BriskCore will not intentionally publish or disclose aggregated statistics in a manner that identifies a specific Client.

11. Third-Party Services, Processing & Data Transfers
BriskCore uses third-party service providers and technology platforms to provide, operate, maintain, secure, and support the Services.
A) HighLevel
BriskCore uses HighLevel as a primary platform for providing the Services. HighLevel may process and store Client Data, caller information, call recordings, transcripts, AI-generated call information, account information, and other information necessary to provide the Services.
B) Voice AI
BriskCore uses HighLevel's Voice AI functionality for AI-powered phone interactions. Voice AI may process caller conversations, instructions, call information, transcripts, recordings, summaries, and other information necessary to operate the AI Phone System.
C) Telecommunications and Phone Services
BriskCore uses HighLevel's LC Phone telecommunications services for applicable phone numbers, inbound calls, outbound call functionality associated with transfers or other supported features, SMS functionality, and related telecommunications services.
D) Calendar and Scheduling Services
Where appointment scheduling is included and configured, the Services may connect to Client-authorized calendar or scheduling services. The specific calendar service used may vary based on the Client's configuration.
E) Payment Processing
BriskCore uses Stripe for payment processing and related billing services. Stripe may receive and process payment and billing information necessary to process Client payments and subscriptions.
F) Business Email
BriskCore uses Google Workspace for BriskCore business email and related communications. Information sent to or from BriskCore through email may be processed by Google as necessary to provide those services.
G) Other Service Providers
BriskCore may use additional third-party service providers when reasonably necessary to provide, maintain, secure, troubleshoot, or support the Services. These providers may include providers of hosting, storage, security, communications, technical support, analytics, or other business and technology services.
BriskCore seeks to use service providers that are appropriate for the services they provide and that are subject to applicable contractual, technical, or organizational protections where reasonably appropriate.
H) Third-Party Processing
Third-party providers may process information on BriskCore's behalf or as necessary to provide their applicable services. The information processed by a particular provider depends on the services being used and the Client's configuration.
I) Provider Policies
Third-party providers may maintain their own privacy policies, terms, and data-processing practices. BriskCore's use of those providers is subject to the applicable provider services and agreements.
J) AI Model Training
BriskCore does not authorize the use of Client Data, Client call recordings, or Client transcripts by third-party AI providers for training or fine-tuning general-purpose AI models where BriskCore has contractual or technical control over that use.

12. Third-Party Data Processing
BriskCore may provide information to or permit access to third-party service providers when reasonably necessary to provide, operate, maintain, secure, troubleshoot, or support the Services.
Depending on the applicable Services and Client configuration, third-party providers may process or receive the following categories of information:
A) Call Recordings
Call recordings may be processed or stored by HighLevel and applicable telecommunications, voice, recording, storage, or related service providers used to provide the AI Phone System.
B) Transcripts
Call transcripts may be processed or stored by HighLevel and applicable AI, transcription, storage, or related service providers used to provide the Services.
C) Caller Information
Caller names, phone numbers, email addresses, addresses, appointment information, call information, and other information provided during an interaction may be processed by HighLevel and applicable service providers necessary to provide the Services.
D) Client Data
Client-provided business information, AI instructions, knowledge-base information, documents, files, scheduling information, and other Client Data may be processed by HighLevel and other applicable service providers used to provide the Services.
E) Payment Information
Payment and billing information may be processed by Stripe and other providers reasonably necessary to administer billing and subscriptions.
F) Calendar and Scheduling Information
Where scheduling functionality is enabled, calendar and appointment information may be processed by HighLevel, the Client-authorized calendar provider, and other services necessary to provide scheduling functionality.
G) Support and Operations
Authorized BriskCore personnel and applicable service providers may access information when reasonably necessary to provide customer support, troubleshoot technical issues, maintain system reliability, investigate security or abuse issues, administer the Services, or comply with legal obligations.
H) Data Minimization
BriskCore intends to limit third-party access to information to what is reasonably necessary for the applicable service or business purpose.
I) Third-Party Provider Requirements
Third-party providers may maintain their own privacy policies, terms, security practices, and data-retention practices. The availability, processing, storage, and deletion of information may therefore depend in part on the applicable third-party services and Client configuration.


13. Payment Information
A) Credit and Debit Card Information
BriskCore uses third-party payment processing services to process payments for the Services. BriskCore does not intentionally collect or directly store Clients’ full credit or debit card numbers through its own systems.
Payment card information is handled by the applicable payment processor, subject to that provider’s terms, privacy policy, and security practices.
B) Billing Information BriskCore May Maintain
BriskCore may maintain billing and transaction information necessary to administer Client accounts, process payments, manage subscriptions, maintain accounting records, and resolve billing questions. This information may include:
Billing name and address
Payment history and transaction records
Transaction or payment identifiers
Subscription and billing status
Payment method type
The last four digits of a payment card, where made available by the payment processor
BriskCore does not intentionally store full payment card numbers or card security codes in its own systems.
C) Payment Processor
BriskCore currently uses Stripe for payment processing. Stripe processes payment information in accordance with its applicable terms, privacy policy, and security practices.

14. Cookies and Website Data
A) Website Data Collection
When visitors access the BriskCore website, certain information may be collected automatically by the website platform or service providers. Depending on the website’s configuration and the services in use, this information may include IP address, browser type, device information, pages visited, referral information, and basic usage data.
B) Cookies and Similar Technologies
The BriskCore website or its service providers may use cookies or similar technologies to support website functionality, security, visitor preferences, and other website operations. The types of cookies or technologies used depend on the website’s configuration and the services enabled.
Where required by applicable law, BriskCore will provide appropriate notice and obtain consent before using cookies or similar technologies that require consent.
C) Analytics and Marketing Technologies
BriskCore may use website analytics or similar tools to understand website traffic and improve the website. Any analytics, advertising, or marketing technologies used will depend on the website’s actual configuration and applicable third-party services.
BriskCore will update this Privacy Policy as appropriate if its website-data collection practices materially change.
D) Contact Forms
If a visitor submits information through a BriskCore website contact form, BriskCore may use the submitted information to respond to the inquiry, communicate about its Services, and handle related business requests.
E) Website Accounts
The BriskCore website does not currently provide visitor account creation or a self-service Client Portal.

15. Account Information and Client Portal
BriskCore may maintain account information associated with a Client's use of the Services.
No Client Portal in V1. BriskCore does not currently provide a customer-facing Client Portal for self-service access to recordings, configurations, or other Service information.
Future client-facing portal functionality, if introduced, may be addressed in an updated Privacy Policy.


16. Data Security
BriskCore uses reasonable administrative, technical, and organizational safeguards designed to protect information processed through the Services against unauthorized access, use, disclosure, alteration, or destruction.
A) Access Controls
Access to Client Data and other information is limited to authorized persons and service providers who require access to provide, maintain, secure, troubleshoot, or support the Services.
B) Authentication and Account Security
BriskCore uses account-access and authentication measures appropriate to the systems used to provide the Services.
C) Encryption
BriskCore relies on encryption and other security measures provided by applicable systems and service providers where available and appropriate.
D) Administrative Safeguards
BriskCore uses reasonable administrative practices designed to limit unauthorized access to information and to support the secure operation of the Services.
E) Technical Safeguards
BriskCore relies on reasonable technical safeguards provided by BriskCore and applicable third-party service providers to protect information processed through the Services.
F) Security Limitations
No method of transmitting, storing, or processing information is completely secure. BriskCore cannot guarantee that information will never be accessed, disclosed, altered, or destroyed as a result of circumstances outside BriskCore's reasonable control.
G) Third-Party Providers
Because the Services rely on third-party platforms and service providers, the security of information may also depend on the security measures implemented by those providers.
BriskCore periodically evaluates its systems and service relationships and may update its security practices as the Services and technology environment change.


17. Data Breaches and Security Incidents
BriskCore takes reasonable measures designed to protect information processed through the Services. However, no system or method of electronic transmission or storage can be guaranteed to be completely secure.
If BriskCore becomes aware of a security incident involving information for which notification is required under applicable law, BriskCore will take reasonable steps to investigate and respond to the incident and provide notifications when required by applicable law.
Depending on the nature of an incident, BriskCore may take steps such as restricting access, investigating the cause, working with applicable service providers, preserving relevant information, taking corrective measures, and notifying affected parties or applicable authorities when required.
Clients are responsible for maintaining appropriate security practices for their own systems, accounts, credentials, employees, and information.

18. Client Privacy Rights
Clients may submit reasonable requests concerning Client Data maintained by BriskCore, subject to applicable law, contractual obligations, system capabilities, third-party provider limitations, and applicable retention practices.
A) Access
Clients may request access to Client Data maintained by BriskCore. The information available may depend on the applicable systems, retention settings, and technical limitations.
B) Correction
Clients may request correction or updating of inaccurate Client Data maintained by BriskCore. Certain information may need to be corrected within the applicable third-party platform or by the Client directly.
C) Deletion
Clients may request deletion of Client Data maintained by BriskCore. Requests are subject to applicable law, contractual obligations, system capabilities, applicable provider procedures, and any information BriskCore is required or permitted to retain.
D) Export
Clients may request an export of available Client Data maintained by BriskCore. The format, scope, and availability of an export may depend on the applicable systems and service providers.
E) Call Recordings, Transcripts, and Summaries
Clients may request access to available call recordings, written transcripts, and AI-generated call summaries associated with their Services, subject to applicable permissions, system capabilities, and retention periods. Clients may also request available copies or exports where supported by the applicable systems. Records that are no longer available in the applicable systems may not be recoverable.
During V1, BriskCore may fulfill these requests manually rather than through a self-service Client Portal.
F) Information About Data Processing
Clients may contact BriskCore with reasonable questions about how Client Data is processed in connection with the Services. Information may also be provided through this Privacy Policy and applicable service documentation.
G) Permissions and Integrations
Clients may request to revoke or modify permissions, authorizations, integrations, or access previously provided to BriskCore. Revoking access or changing an integration may affect the availability or operation of certain Services.
H) Retention Exceptions
BriskCore may retain information where required or permitted by applicable law, contractual obligations, security needs, accounting requirements, fraud prevention, dispute resolution, or other legitimate business purposes.
I) How to Submit a Request
Clients may submit requests under this section by contacting legal@briskcoresystems.com. BriskCore may request reasonable information to verify the Client’s identity and clarify the scope of the request before responding.

19. Caller / Consumer Privacy Rights
BriskCore's AI may process information belonging to customers, callers, and other individuals interacting with a BriskCore Client.
A) Direct Privacy Requests
BriskCore does not currently intend to be the primary party responsible for responding directly to privacy requests concerning the business that the caller contacted.
BriskCore may assist its Client where reasonably necessary to support the Client's privacy obligations.
B) Primary Contact
Privacy requests concerning information collected through a Client's use of the Services should generally be directed to the applicable BriskCore Client/business that the caller contacted.
The Client is generally responsible for determining how it responds to privacy requests concerning its customers and callers, subject to applicable law.

20. Children's Information
A) Intended Users
BriskCore's Services are intended for businesses and organizations and are not directed toward children under 18.
B) Children's Information
BriskCore does not knowingly or intentionally direct its Services toward children or knowingly collect personal information from children.
However, because BriskCore's AI may interact with callers to a Client's business, a caller could potentially provide information identifying themselves as a child.
BriskCore does not intentionally request information from children unless necessary to provide the applicable service.

21. International Users
A) Initial Operating Territory
BriskCore initially intends to provide its Services to businesses and organizations operating in the United States.
B) International Business Customers
BriskCore does not initially intend to actively market or offer its Services to businesses located outside the United States.
International expansion may be considered in the future.
C) International Callers
BriskCore's AI may interact with callers who are located outside the United States when those individuals contact a U.S.-based BriskCore Client.

22. Data Transfers
A) Processing Outside the Client's State
BriskCore's Services may involve processing Client Data outside the state in which the Client is located. Information may be processed through BriskCore and applicable third-party service providers used to provide the Services.
B) Processing Within the United States
BriskCore primarily operates its business and provides its Services to Clients in the United States.
C) Processing Outside the United States
Depending on the third-party services and providers used to provide the Services, certain information may potentially be processed or stored outside the United States.
D) Third-Party Processing Locations
The location where information is processed or stored may vary depending on the applicable service provider, Client configuration, and services being used.
BriskCore may update this Privacy Policy as its provider relationships, technology, or data-processing practices change.

23. Data Deletion
A) Who May Request Deletion
Clients may request deletion of applicable Client Data maintained by BriskCore, subject to applicable law, contractual obligations, security requirements, legal holds, accounting requirements, dispute-resolution needs, and other applicable retention requirements.
B) Deletion Request Procedure
Clients may submit a deletion request by contacting BriskCore at:
legal@briskcoresystems.com
The request should identify the Client and, where reasonably possible, describe the information the Client is requesting to have deleted.
BriskCore will review the request and determine what information may be deleted based on applicable law, the Services, applicable retention requirements, and the systems and service providers involved.
C) Automatic Deletion
BriskCore intends to delete or otherwise remove applicable information according to the retention and deletion practices of the applicable systems and service providers, subject to information BriskCore is required or permitted to retain.
D) Categories Subject to Deletion
Subject to applicable retention requirements, deletion may include:
Call recordings
Transcripts
Client information
AI configuration information
Knowledge-base information
Appointment information maintained through the Services
Other applicable stored Client Data
E) Backups and System Copies
Information may remain temporarily in backups, security systems, logs, or other system copies after deletion from an active system where deletion from those systems is technically or operationally separate.
Such information will remain subject to applicable security protections and will be deleted or overwritten according to the applicable system or provider's retention practices, unless continued retention is required or permitted by law.




24. Changes to the Privacy Policy
A) Ability to Update
BriskCore may update this Privacy Policy from time to time as its Services, technology, data practices, business operations, or legal requirements change.
B) Publication of Updates
The current version of the Privacy Policy will be made available on the BriskCore website.
C) Notice of Material Changes
If BriskCore makes a material change to this Privacy Policy, BriskCore may provide notice through reasonable means, which may include email or other direct communication to affected Clients where appropriate.
D) Effective Date
Changes will become effective on the date stated in the updated Privacy Policy or, if no effective date is stated, when the updated Privacy Policy is published.
E) Continued Use
A Client's continued use of the Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated Privacy Policy to the extent permitted by applicable law.


25. Contact Information
A) Privacy Questions
legal@briskcoresystems.com
B) Legal Notices
legal@briskcoresystems.com
C) Official Business Address
613 S Second Ave Princeton, IN 47670
D) Business Phone
812-506-8181

Effective Date: 10/4/26
Last Updated: 10/4/26
These Terms of Service (“Terms”) govern access to and use of the website, software, AI-powered communication and automation services, Client accounts, and related services provided by BriskCore Systems LLC, doing business as BriskCore (“BriskCore,” “we,” “us,” or “our”).
By accessing or using the Services, the Client (“Client,” “you,” or “your”) agrees to these Terms and any applicable Service Agreement, Service Order, policies, or other documents incorporated into these Terms.

1. Company Information
BriskCore provides AI-powered business communication and automation services, including AI-powered phone and receptionist systems that may interact with callers and perform functions configured for the Client's selected Services.
BriskCore's current business information is:
Legal Name: BriskCore Systems LLC
Brand: BriskCore
Website: briskcoresystems.com
Legal Contact: legal@briskcoresystems.com
Business Address: 613 S Second Ave Princeton, IN 47670
Business Telephone: 812-506-8181

2. Eligibility and Business Use
A) Business-to-Business Services
The Services are intended primarily for businesses and organizations. The Client may be a corporation, limited liability company, partnership, nonprofit organization, government organization, or other legally organized entity, subject to BriskCore's approval and any applicable legal, regulatory, or contractual requirements.
BriskCore reserves the right to refuse, restrict, or discontinue service to any business or organization where permitted by applicable law.
B) Authorized Representatives
The individual accepting these Terms represents and warrants that:
the individual is at least eighteen (18) years old
the individual has authority to enter into these Terms on behalf of the Client
the individual has authority to bind the Client to these Terms and any applicable agreement
The Client is responsible for ensuring that any person accepting these Terms on its behalf has the necessary authority.
BriskCore is not responsible for a Client's failure to properly authorize the individual accepting these Terms.
C) Personal Use
The Services are designed for business and organizational use. Any personal or consumer use must be expressly permitted by BriskCore or the applicable agreement.

3. Acceptance of the Terms
A) Electronic Acceptance
The Client may accept these Terms electronically. Electronically signing an agreement, accepting the Terms during onboarding, or using another electronic acceptance method provided by BriskCore constitutes acceptance of these Terms.
Electronic acceptance is intended to create a legally binding agreement to the maximum extent permitted by applicable law.
B) Continued Use
Where permitted by applicable law, continued use of the Services after updated Terms become effective may constitute acceptance of the updated Terms.
Material changes may require affirmative acceptance where appropriate or legally required.
C) Required Agreements
BriskCore may refuse to activate or continue providing Services until the Client has accepted all agreements, policies, disclosures, or other documents required for the applicable Services.

4. Relationship Between These Terms and Other Agreements
These Terms operate together with the Client's applicable Service Agreement, Service Order, and other applicable documents.
A) Service Agreement
The Service Agreement may contain customer-specific information, including pricing, subscription terms, selected Services, usage allowances, setup fees, and other commercial terms.
B) Service Orders
A Service Order or Order Form may identify the specific Services purchased by the Client and any applicable service-specific terms.
C) Order of Precedence
If there is a conflict between these Terms and a separately executed Service Agreement or other agreements expressly designated as controlling, the more specific executed agreement will control to the extent of the conflict.
D) Privacy Policy and Other Policies
BriskCore's Privacy Policy is incorporated into these Terms by reference.
BriskCore may also adopt additional policies, including an Acceptable Use Policy, security policies, or product-specific policies. Where expressly incorporated, those policies form part of the agreement between BriskCore and the Client.

5. Description of the Services
BriskCore provides AI-powered business communication and automation Services.
Depending on the Client's selected plan and applicable agreements, the Services may include:
AI-powered receptionist functionality
answering incoming calls
providing business information
collecting caller information
appointment scheduling
calendar integrations
call transfers
after-hours call handling
call recordings
call transcripts
knowledge-base functionality
other communication and automation functionality offered by BriskCore
The specific features available to a Client depend on the Client's selected Service Plan, Service Agreement, Service Order, applicable integrations, and the functionality supported by BriskCore's systems.
BriskCore may add, modify, improve, replace, limit, or discontinue features from time to time, subject to the applicable agreement, applicable law, and any required notice.
BriskCore does not guarantee continuous availability or uninterrupted operation of any particular feature.

6. AI-Specific Limitations
The Client acknowledges that the Services use artificial intelligence and automated technologies.
AI-generated responses and outputs may occasionally be inaccurate, incomplete, delayed, misunderstood, or inappropriate.
The AI may:
misunderstand callers
misunderstand requests
provide incomplete or inaccurate information
fail to complete a requested action
produce unexpected responses
experience performance limitations caused by third-party technologies
experience interruptions or delays
otherwise fail to perform exactly as expected
BriskCore does not guarantee that the AI will understand or successfully complete every caller request.
The Client remains responsible for reviewing important information provided through the Services and for ensuring that information supplied to BriskCore, including business information, instructions, policies, and knowledge-base content, remains accurate and current.

7. Prohibited and High-Risk Uses
The Client may not use the Services for:
emergency response or emergency services
use as a substitute for 911 or other emergency services
medical diagnosis or treatment decisions
legal advice or legal determinations
financial or investment advice or regulated financial decisions
decisions that legally require a licensed professional
fraudulent, deceptive, or materially misleading activity
harassment, threats, intimidation, or abusive conduct
illegal activities
conduct that creates an unreasonable risk of harm
violation of applicable law or regulation
impersonation of another person or business
scams or fraudulent schemes
unauthorized collection or processing of personal information
conduct intended to circumvent applicable legal or regulatory requirements
use that violates BriskCore's Acceptable Use Policy, when adopted
use that violates applicable telecommunications or recording-consent laws
any other use expressly prohibited by these Terms or an applicable agreement
BriskCore may restrict or terminate access where necessary to prevent prohibited or high-risk use.

8. Emergency Services
The Services are not an emergency-response service and are not a replacement for 911 or other emergency services.
The Client must not represent BriskCore or the AI receptionist as an emergency service, emergency dispatcher, emergency-response provider, or substitute for emergency services.
Where appropriate and supported by the Services, the Client may configure the AI to instruct callers to contact appropriate emergency services.
The Client is responsible for the accuracy and appropriateness of any emergency-related instructions or information that it provides or configures.

9. Client Responsibilities
The Client must provide information reasonably necessary for BriskCore to provide the Services.
The Client is responsible for ensuring that information supplied to BriskCore is accurate, complete, current, and legally permissible.
Client-provided information may include:
business hours
business services
pricing
policies
appointment information
employee information
AI instructions
knowledge-base information
contact information
business rules
call-handling instructions
other information required to configure the Services
The Client is responsible for reviewing and updating its information as necessary.
The Client is also responsible for ensuring that it has the necessary rights, permissions, consents, licenses, and legal authority to provide BriskCore with information, documents, files, recordings, personal information, employee information, customer information, or other materials.

10. Customer Content and Client Data
A) Ownership
As between BriskCore and the Client, the Client retains ownership of Client Data and Client-provided content, subject to the rights of third parties and applicable law.
Caller information and other information relating to callers may be subject to the rights, ownership interests, privacy rights, and legal interests of the Client, the caller, and other applicable parties.
Nothing in these Terms transfers ownership of Client Data to BriskCore.
B) License to BriskCore
The Client grants BriskCore a limited, non-exclusive right to access, store, process, transmit, reproduce, and otherwise use Client Data and Client-provided content only as reasonably necessary to:
provide the Services
maintain the Services
operate the Services
secure the Services
troubleshoot problems
provide customer support
comply with legal obligations
prevent fraud or abuse
protect BriskCore, Clients, and users
perform other functions expressly permitted by these Terms or the Privacy Policy
C) De-identified and Aggregated Information
BriskCore may create and use de-identified, anonymized, or aggregated information derived from use of the Services where permitted by applicable law and the Privacy Policy.
Such information will not be used in a manner intended to identify the Client or an individual person.
D) AI Model Training
BriskCore will not use identifiable Client Data, call recordings, or transcripts to train or fine-tune general-purpose AI models or to improve third-party AI models.
Any use of data for service improvement must remain subject to the applicable agreement and Privacy Policy.
E) Sale and Advertising
BriskCore will not sell Client Data.
BriskCore will not use identifiable Client Data for advertising purposes except as otherwise expressly permitted by the Client, applicable agreement, Privacy Policy, or law.

11. Customer-Provided Files and Documents
The Client may provide documents, files, knowledge-base materials, and other content to BriskCore.
BriskCore may store, process, transmit, reproduce, and use such materials as reasonably necessary to provide, maintain, secure, troubleshoot, and support the Services.
The Client retains ownership of its documents and files.
The Client represents that it has all rights, licenses, permissions, and legal authority necessary to provide such materials to BriskCore and authorize their use in connection with the Services.
The Client may not upload unlawful content or content that it does not have the right to use or provide.
The Client remains responsible for the accuracy and legality of its uploaded materials.

12. Call Recordings and Transcripts
BriskCore may record and transcribe calls handled through the Services.
Subject to the Client's applicable Service Plan and system functionality, Clients may have access to:
call recordings
call recordings for download
transcripts
transcript exports
applicable call data
related functionality
The availability of these features depends on the applicable Service Plan, agreement, technical capabilities, and system functionality.
The Client is responsible for complying with applicable laws governing call recording, interception, consent, disclosure, telecommunications, privacy, and related matters.

13. Recording Consent and Telecommunications Compliance
The Client is responsible for determining whether callers must be notified of recording or whether consent must be obtained.
The Client is responsible for ensuring that legally required disclosures, notices, and consents are provided and obtained.
BriskCore may provide configurable recording disclosures or consent functionality where available.
BriskCore does not guarantee that any particular disclosure or consent procedure satisfies the laws of every jurisdiction.
Recording, telecommunications, privacy, and consent requirements may vary depending on the jurisdictions involved and the circumstances of a particular call.
The Client is responsible for configuring and using the Services appropriately for its business, callers, jurisdictions, and applicable legal requirements.

14. Appointments and Calendar Integrations
Appointment scheduling may be available when included in the Client's Service Plan or separately purchased.
BriskCore may integrate with third-party calendar services where supported.
BriskCore does not guarantee that any particular appointment time will always be available.
The Client is responsible for:
maintaining accurate calendar information
configuring appointment types
configuring availability
setting scheduling rules
setting booking restrictions
maintaining business hours
reviewing appointments and calendar information
Third-party calendar failures, inaccurate calendar information, integration problems, outages, delays, or Client configuration errors may cause appointments to be missed, duplicated, changed, or otherwise affected.
To the maximum extent permitted by law, BriskCore is not responsible for consequences resulting from third-party calendar failures, inaccurate Client data, or Client configuration errors.

15. Third-Party Services and Providers
BriskCore uses third-party providers and services as reasonably necessary to operate, provide, maintain, secure, troubleshoot, and support the Services.
Third-party providers may include telecommunications providers, AI providers, cloud infrastructure providers, calendar services, email services, payment processors, automation platforms, hosting providers, and other service providers.
BriskCore may replace, add, remove, or change third-party providers as reasonably necessary to operate, maintain, secure, improve, or develop the Services.
Clients may be required to accept applicable third-party terms when using third-party integrations or services.
BriskCore does not guarantee the uninterrupted availability or performance of third-party services.
BriskCore is generally not responsible for outages, failures, delays, interruptions, or other problems caused by third-party providers outside BriskCore's reasonable control, subject to the applicable agreement and applicable law.
BriskCore may provide notice of material third-party changes when appropriate or legally required.
The names of individual third-party providers do not need to be listed in these Terms and may instead be identified in the Privacy Policy or other documentation where appropriate.

16. Service Plans and Pricing
BriskCore may offer Basic & Business Service Plans.
Specific pricing, included minutes, setup fees, overage rates, features, and other commercial terms are established in the applicable Service Agreement, Service Order, or other applicable agreement.
BriskCore may change pricing for future billing periods or renewals by providing at least thirty (30) days' advance notice, unless a different provision applies under the applicable agreement.
Prices are exclusive of applicable taxes unless expressly stated otherwise.
The Client is responsible for applicable sales, use, excise, telecommunications, transaction, or other taxes, except taxes imposed on BriskCore's net income.
BriskCore does not currently intend to separately pass payment-processing fees to Clients.
Basic Lead Capture: $499/month
Basic Setup Fee: $750
Basic Annual: $4,990/Year
Business AI Receptionist: $899/month
Business Setup Fee: $1500
Business Annual: $8,990/Year

Overage: $0.50/minute

17. Subscription and Renewal
A) Monthly Plans
Monthly subscriptions automatically renew for successive monthly periods unless terminated in accordance with the applicable agreement.
Monthly Clients may cancel at any time. Cancellation generally becomes effective at the end of the current billing period.
Partial months are generally non-refundable.
B) Annual Plans
Annual subscriptions constitute a twelve (12) month commitment unless otherwise stated in the applicable agreement.
Annual subscription fees are generally due upfront for the applicable annual term.
Annual subscriptions automatically renew for successive annual periods unless terminated in accordance with the applicable agreement.
Annual subscription fees are generally non-refundable after the annual plan begins, except where required by law or expressly provided in the applicable agreement.
A Client may not terminate an annual subscription for convenience before the end of the committed annual term.
A Client's failure to use the Services does not eliminate its payment obligations for the remainder of the committed annual term.
Unused subscription time, included minutes, usage allowances, or other unused Services are not refundable or credited unless expressly stated otherwise.
BriskCore may approve exceptions to its cancellation or refund policies in its discretion but is not required to do so.

18. Plan Changes
Clients may upgrade or downgrade plans where the applicable plans permit such changes.
Upgrades generally take effect immediately, with applicable prorated charges.
Downgrades generally take effect at the beginning of the next billing period.
The applicable Service Agreement may contain different plan-change rules.

19. Included Minutes and Overage
Included minutes and applicable usage allowances are specified in the Client's Service Agreement or Order Form.
Unused included monthly minutes expire at the end of the applicable monthly billing period and do not roll over.
Unused annual-plan minutes or usage allowances do not roll over unless expressly provided otherwise.
If a Client exceeds its included minutes, applicable overage charges are automatically billed at the rate specified in the applicable agreement.
The current standard overage rate is $0.50 per additional minute, unless otherwise specified in the applicable agreement.
Partial minutes are billed proportionally based on actual usage.
BriskCore may change the overage rate for future billing periods or renewals with appropriate notice.
There is no fixed maximum monthly usage limit under normal circumstances. BriskCore may nevertheless limit or suspend Services where reasonably necessary because of unusually high usage, fraud, abuse, security concerns, system protection, or other circumstances permitted under the applicable agreement.

20. Setup and Onboarding
BriskCore may charge setup or implementation fees.
Setup fees may vary by Service Plan and are generally due before setup begins.
Setup and implementation fees are generally non-refundable once the setup or implementation process has begun, except where required by law or expressly provided in the applicable agreement.
The Client is responsible for completing onboarding and providing required information in a timely manner.
Client delays or failure to provide necessary information may delay implementation or launch.
BriskCore may delay launch until required information is received.
BriskCore may charge additional fees for unusual, custom, or substantially expanded setup work if the Client is informed of and agrees to the additional fees before such work is performed.
21. Billing and Payment
Clients may be billed monthly or annually according to their selected Service Plan and applicable agreement.
BriskCore may accept credit cards, debit cards, and other payment methods supported by BriskCore's selected payment processor.
Payments for BriskCore Services may be processed through third-party payment processors, including Stripe. Stripe processes payment information on BriskCore's behalf in accordance with Stripe's applicable terms, privacy practices, and security procedures.
BriskCore does not directly receive or store full payment card numbers or other complete payment-card credentials through its own systems. Payment information is submitted directly to the applicable payment processor when payment is made.
By submitting payment information, the Client authorizes the applicable payment processor to process the transaction in accordance with the selected Service Plan, Service Order, invoice, or other applicable billing arrangement.
The Client is responsible for maintaining accurate payment information and ensuring that sufficient funds or an active payment method are available for recurring charges, setup fees, usage charges, and other amounts due under the Agreement.
If a payment fails, BriskCore may attempt to collect the payment and notify the Client.
BriskCore may automatically retry failed payments.
BriskCore may provide a three (3) day grace period following a failed payment before suspending Services for nonpayment.
If an amount remains unpaid after the applicable grace period, BriskCore may restrict, suspend, or terminate Services.
No late fee or interest charge currently applies unless expressly provided in the applicable agreement.
BriskCore may recover reasonable collection costs and other amounts where permitted by applicable law and the applicable agreement.
Termination does not eliminate outstanding payment obligations.

22. Refunds
Unless otherwise required by law or expressly stated in the applicable agreement:
monthly subscription payments are generally non-refundable once the applicable billing period begins;
annual subscription fees are generally non-refundable after the annual plan begins;
setup and implementation fees are generally non-refundable once implementation begins;
properly billed overage charges are generally non-refundable;
charges resulting from Client misuse or unauthorized use are generally non-refundable.
BriskCore may issue refunds or credits when:
required by law
expressly provided in the applicable agreement
a billing error occurred
an unauthorized charge occurred
BriskCore determines that a refund or credit is appropriate
BriskCore may issue discretionary refunds or credits as exceptions but is not required to do so.

23. Disputed Charges and Chargebacks
Clients may contact BriskCore regarding disputed charges.
Where legally permitted, Clients should contact BriskCore and attempt to resolve billing disputes before initiating a chargeback.
BriskCore may review disputed charges and determine whether the charges were properly assessed.
BriskCore may suspend Services during unresolved payment disputes where permitted by the Terms, applicable agreement, and law.
BriskCore may recover chargeback-related fees and reasonable costs where legally permitted and where the Client is responsible for the chargeback or related costs.
Knowingly submitting a fraudulent or improper chargeback to avoid a legitimate payment obligation may constitute a violation of these Terms and may result in suspension or termination.

24. Security and Authorized Access
The Client is responsible for maintaining the confidentiality and security of credentials, accounts, connected services, and access information that the Client uses in connection with the Services.
The Client must promptly notify BriskCore if it becomes aware of unauthorized access to or suspected compromise of any account, credential, connected service, or other access information used in connection with the Services.
The Client may authorize employees, representatives, and other personnel to access or use Client-connected services and systems on the Client's behalf.
The Client is responsible for the actions of persons it authorizes to access or use Client-connected services, subject to applicable law.
The Client must not provide BriskCore with passwords or authentication credentials unless specifically required through a secure third-party authentication process.
BriskCore may temporarily restrict or suspend Services where reasonably necessary to address suspected compromise, unauthorized access, security threats, integration issues, or other risks.


25. Service Availability
BriskCore does not provide an uptime guarantee unless expressly stated in a separate Service Agreement or SLA.
The Services may occasionally be unavailable, interrupted, delayed, degraded, or limited.
BriskCore may perform scheduled or unscheduled maintenance, updates, repairs, security improvements, and other technical work.
BriskCore may temporarily suspend or limit portions of the Services when reasonably necessary to perform such work.
Service availability may be affected by:
internet outages
telecommunications outages
third-party provider failures
cloud or storage outages
AI provider outages
calendar or integration outages
Client equipment or configuration
software or infrastructure failures
security incidents
maintenance
circumstances outside BriskCore's reasonable control

26. Force Majeure
BriskCore will not be responsible for delays, interruptions, failures, or inability to perform caused by circumstances beyond its reasonable control, to the maximum extent permitted by applicable law.
Such circumstances may include natural disasters, severe weather, acts of terrorism, civil unrest, war, public health emergencies, government actions, regulatory changes, widespread infrastructure failures, telecommunications failures, cloud or data-center failures, AI or software-provider outages, DNS or domain failures, supply-chain disruptions, labor disruptions, and other events beyond BriskCore's reasonable control.


27. Changes to the Services
BriskCore may modify, update, improve, replace, or otherwise change the Services from time to time.
BriskCore may add or remove features, modify technical architecture, change infrastructure, change implementation methods, and replace third-party providers.
BriskCore may discontinue an entire Service or material portion of a Service when reasonably necessary, subject to the applicable agreement, applicable law, and required notice.
For material discontinuations, BriskCore currently intends to provide approximately thirty (30) days' advance notice when reasonably practicable, subject to exceptions for legal, security, regulatory, third-party, emergency, or other circumstances.

28. Intellectual Property
BriskCore and its licensors retain all rights, title, and interest in and to the Services and BriskCore-owned materials, including:
software
source code
AI systems
workflows
automations
system logic
configurations
processes
website content
documentation
templates
designs
trademarks
logos
slogans
branding
related intellectual property
The Client does not receive ownership of BriskCore technology or intellectual property.
Subject to the Terms and applicable agreement, BriskCore grants the Client a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the applicable subscription term.
The Client may not copy, reproduce, distribute, modify, create derivative works from, reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, underlying structure, algorithms, or proprietary technology of the Services, except where such restriction is prohibited by applicable law.
The Client may not resell, sublicense, lease, distribute, or provide unauthorized access to the Services unless expressly authorized by BriskCore in writing or permitted by the applicable agreement.

29. Client Feedback
Clients may provide feedback, suggestions, ideas, recommendations, or other input regarding the Services.
BriskCore may use such feedback without compensation to the Client to improve, develop, modify, and enhance the Services.
BriskCore will not use feedback in a manner that improperly discloses the Client's Confidential Information or identifiable Client Data in violation of these Terms or the Privacy Policy.

30. BriskCore Branding and Client References
BriskCore may identify a Client as a customer and use the Client's name, logo, trademarks, testimonials, or other identifying information for marketing or promotional purposes only with the Client's permission.
31. Suspension of Services
BriskCore may suspend or restrict Services when reasonably necessary because of:
nonpayment
illegal activity
security risks
fraud
abuse
violations of these Terms
violations of an applicable agreement
unusually high usage
threats to BriskCore, its systems, personnel, or other customers
third-party provider requirements
legal or regulatory requirements
other circumstances permitted by the applicable agreement or applicable law
BriskCore will generally provide reasonable notice before suspension when reasonably practicable.
BriskCore may suspend Services immediately without prior notice when reasonably necessary to address security threats, fraud, abuse, illegal activity, serious violations, threats of harm, legal requirements, third-party requirements, or circumstances where prior notice is impractical or could increase risk.
BriskCore may restore Services after the circumstances causing the suspension have been resolved and any applicable restoration requirements have been satisfied.

32. Termination by BriskCore
BriskCore may terminate Services or a Client account for:
material violations of these Terms
violations of an applicable agreement
nonpayment
illegal use
serious security risks
unauthorized access
malicious activity
fraud
abuse
serious threats or harassment
significant legal, regulatory, security, or compliance risk
discontinuation of a Service
other legitimate business reasons, subject to applicable law and the applicable agreement
BriskCore will generally provide thirty (30) days' advance notice for termination without cause unless a different period is specified in the applicable agreement or a shorter period is reasonably necessary or permitted because of legal, security, regulatory, third-party, or other circumstances.
BriskCore may terminate immediately for serious or material violations, illegal activity, significant security threats, fraud, abuse, or other circumstances where immediate termination is reasonably necessary or permitted by law.

33. Termination by Client
Clients must submit termination requests in writing or through an electronic method designated by BriskCore.
Termination requests may be submitted by email to legal@briskcoresystems.com or another address designated by BriskCore, provided the request can reasonably be verified as coming from an authorized Client representative.
Monthly Clients may cancel at any time, with termination generally effective at the end of the current monthly billing period.
Annual Clients generally may not terminate an annual plan for convenience before the end of the committed annual term.
Termination does not eliminate amounts that became due or payable before termination.
Prepaid amounts are generally non-refundable following the start of the applicable service period unless otherwise required by law or expressly provided in the applicable agreement.

34. Effect of Termination
Upon termination or expiration, the Client's access to the Services will generally end, subject to any applicable transition period or other rights provided by the applicable agreement.

A) Client Data Retention
Following termination or expiration, Client Data and other information associated with the Services may remain stored by BriskCore and its applicable third-party service providers for periods determined by the systems, platforms, storage services, and retention practices used to provide the Services.
Where HighLevel or another third-party provider is used to provide the Services, applicable Client Data may be subject to that provider's then-current retention, storage, and deletion practices. Different types of information, including call recordings, transcripts, call logs, appointment records, telecommunications numbers, and registrations, may be subject to different retention or deletion periods and settings.
BriskCore does not guarantee that any particular Client Data, call recording, transcript, appointment record, or other information will remain available for a specific period unless expressly stated in the applicable agreement.
After applicable retention periods expire, or when information is otherwise deleted in accordance with applicable system settings, provider policies, BriskCore's retention practices, or applicable law, information may be permanently deleted and may no longer be recoverable.
B) Active-Service Data Retention
While a Client remains actively subscribed, Client Data, call recordings, transcripts, appointment information, and other service-related information may be retained according to the applicable systems, platforms, storage services, BriskCore's operational practices, applicable agreement, Privacy Policy, and applicable law.
BriskCore may retain information for as long as reasonably necessary to provide, maintain, secure, troubleshoot, support, administer, and comply with legal obligations relating to the Services.

C) Data Export
Clients may request an export of available Client Data before or after termination, provided the request is made before the applicable retention period expires.
Where technically available, BriskCore will generally provide a reasonable opportunity to obtain available Client Data before applicable deletion or retention periods expire, subject to technical capabilities, applicable agreements, and applicable law.
During V1, BriskCore may fulfill export requests manually or through available administrative processes.
BriskCore may provide automated export functionality through a future Client Portal or other functionality.
BriskCore may charge a reasonable fee for unusual, customized, substantially burdensome, or unusually large export requests if the Client is informed of and agrees to the fee before the additional work is performed.
D) Other Data
Client-specific AI configurations, settings, knowledge-base information, and other Client materials may become inaccessible following termination and will be retained or deleted according to BriskCore's applicable retention practices and Privacy Policy.
Appointment information stored in third-party calendar systems remains subject to the applicable third-party provider's policies.
E) Outstanding Amounts
Termination does not eliminate outstanding payment obligations.
The Client remains responsible for amounts incurred or owed under the applicable agreement, including subscription fees, usage charges, overage charges, setup fees, and other amounts due.
F) Survival
Provisions that by their nature should survive termination will survive, including provisions concerning payment obligations, intellectual property, confidentiality, disclaimers, limitations of liability, indemnification, dispute resolution, governing law, and other provisions intended to survive termination.

35. Confidentiality
Each party may receive non-public information belonging to the other party.
“Confidential Information” generally includes non-public business, technical, financial, operational, security, customer, employee, pricing, strategic, and other information that is identified as confidential or that reasonably should be understood to be confidential based on its nature or the circumstances of disclosure.
Confidential Information does not include information that:
is publicly available without breach of a confidentiality obligation
was lawfully known by the receiving party before disclosure
is independently developed without use of the other party's Confidential Information
is lawfully received from a third party without a confidentiality obligation
Each party must protect the other's Confidential Information and use it only as permitted by the applicable agreement.
A party may disclose Confidential Information when required by law, regulation, court order, subpoena, or governmental authority.
Where legally permitted and reasonably practicable, the receiving party shall provide advance notice of legally compelled disclosure.
Confidentiality obligations survive termination for as long as the information remains Confidential Information, subject to applicable law.

36. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
BRISKCORE DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND AVAILABILITY, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
BriskCore does not guarantee that:
the Services will always be available
the Services will be uninterrupted or error-free
AI-generated responses will always be accurate or complete
transcriptions will always be accurate
the AI will understand every caller
the AI will successfully complete every requested action
the Services will satisfy every Client requirement
the Services will be compatible with every third-party service
third-party integrations will remain available
Client configurations will operate as intended
the Client's use of the Services will comply with every law, regulation, telecommunications requirement, recording-consent requirement, or industry-specific requirement applicable to the Client
The Client is responsible for determining whether its particular use of the Services complies with applicable law and industry requirements.
BriskCore is not responsible for problems caused by inaccurate, incomplete, outdated, or improperly configured Client information, instructions, knowledge-base content, calendars, or other Client-provided configuration.

37. Limitation of Liability
To the maximum extent permitted by applicable law, BriskCore's total aggregate liability arising out of or relating to the Services, these Terms, or any applicable Service Agreement or Service Order shall not exceed the total amount of fees actually paid by the Client to BriskCore during the twelve (12) months immediately preceding the event giving rise to the claim.
To the maximum extent permitted by applicable law, BriskCore shall not be liable for:
indirect damages
incidental damages
consequential damages
special damages
exemplary damages
punitive damages
lost profits
lost revenue
lost business opportunities
business interruption
loss of data or goodwill
similar damages
These limitations and exclusions apply to the maximum extent permitted by applicable law. Nothing in these Terms shall limit or exclude liability that cannot legally be limited or excluded under applicable law.


38. Indemnification
The Client shall defend, indemnify, and hold harmless BriskCore and its officers, directors, employees, contractors, and affiliates from and against third-party claims, damages, liabilities, losses, costs, and reasonable expenses, including reasonable attorneys' fees, arising out of or relating to:
Client actions or instructions
Client configuration or use of the Services
Client-provided content, data, materials, or information
unauthorized Client-provided materials
violations of applicable law
recording, interception, disclosure, or consent violations resulting from Client configuration or use
infringement or misappropriation caused by Client-provided content or materials
Client's breach of these Terms or any applicable Service Agreement or Service Order
other claims resulting from the Client's acts, omissions, or use of the Services
BriskCore shall provide the Client with reasonably prompt notice of any claim for which indemnification is sought. The Client shall control the defense and settlement of the claim, provided that the Client may not settle any claim in a manner that admits fault by, imposes liability or obligations on, or otherwise adversely affects BriskCore without BriskCore's prior written consent.
The Client's indemnification obligations shall not apply to the extent a claim results from BriskCore's gross negligence, willful misconduct, or material breach of these Terms.

39. Legal Compliance
The Client must comply with all laws and regulations applicable to its use of the Services.
This includes, where applicable:
telecommunications laws
privacy laws
call-recording and consent laws
consumer-protection laws
marketing and communication laws
industry-specific regulations
other applicable legal requirements
The Client is responsible for obtaining all required licenses, permits, consents, authorizations, and permissions.
BriskCore may suspend Services where continued use would violate applicable law, subject to the Terms, applicable agreement, and applicable law.

40. Regulated and High-Risk Industries
BriskCore may provide Services to regulated businesses or organizations subject to applicable legal, regulatory, technical, and contractual requirements.
Potentially eligible industries may include:
medical businesses
law firms
financial businesses
insurance businesses
government organizations
schools
childcare organizations
other regulated organizations
Availability may require additional review, approval, agreements, disclosures, configurations, or compliance requirements.
BriskCore reserves the right to reject or restrict customers whose proposed use creates excessive legal, regulatory, security, operational, or compliance risk.

41. Customer Support
BriskCore will provide customer support relating to the Services, subject to the applicable Service Plan and support terms.
Human customer support will be available Monday through Friday, 7:00 AM to 9:00 AM Central Time. AI assistants may be available 24 hours a day, 7 days a week, subject to Service availability and applicable system limitations. Basic customer support is intended to be included with all Service Plans.
Support availability, hours, channels, response expectations, and included support services may vary by Service Plan.
Support may be provided through email, account-based communication, or other channels designated by BriskCore.
BriskCore does not provide emergency-response support or guarantee emergency technical support.
BriskCore does not guarantee a particular support response or resolution time unless expressly provided in a Service Agreement or SLA.

42. Service Levels and SLA
BriskCore does not provide a formal Service Level Agreement as part of its initial Basic or Business plans unless expressly agreed in a separate written agreement.
If an applicable SLA conflicts directly with these Terms regarding a specific service-level commitment, the SLA will control solely with respect to that conflicting service-level provision.
All other provisions of these Terms remain in effect unless the applicable agreement expressly provides otherwise.

43. Client Portal and Future Features
BriskCore may introduce a Client Portal or other online tools and features in the future.
Future features may be subject to additional terms, policies, conditions, documentation, or requirements.
BriskCore may require Clients to accept additional terms before enabling particular features.
Portal-specific functionality may be governed by separate documentation or product-specific terms.
44. Future BriskCore Services
These Terms may apply to future BriskCore products and Services unless BriskCore provides separate or additional terms governing the applicable product or Service.
BriskCore may create separate terms, policies, agreements, or conditions for new products or Services.
Product-specific terms may supplement or, where expressly stated, modify or replace particular provisions of these Terms with respect to the applicable product.

45. Assignment
The Client may not assign or transfer its agreement with BriskCore without BriskCore's prior written consent, subject to applicable law.
BriskCore may assign or transfer its agreements in connection with a merger, acquisition, sale of assets, corporate restructuring, or similar transaction without individual Client consent, subject to applicable law.


46. Subcontractors
BriskCore may use subcontractors, contractors, affiliates, and third-party service providers to provide, operate, maintain, secure, support, or develop the Services.
BriskCore remains responsible for its contractual obligations under the applicable agreement, subject to the limitations and exclusions contained in the agreement.
Subcontractors and third-party providers may access or process Client Data when reasonably necessary to provide, maintain, secure, troubleshoot, or support the Services, subject to applicable privacy, confidentiality, security, and data-protection requirements.

47. Independent Contractors; No Agency
BriskCore and the Client are independent contracting parties.
Nothing in these Terms creates or establishes a:
partnership
joint venture
employment relationship
agency relationship
franchise relationship
fiduciary relationship
similar relationship
Neither party may represent that it has authority to bind the other party unless expressly authorized.
The Client may not represent itself as BriskCore, as an authorized representative of BriskCore, or as having authority to act on BriskCore's behalf unless expressly authorized in writing.

48. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by law.
Where legally permitted, an invalid or unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intended purpose.

49. Waiver
BriskCore's failure or delay in enforcing any provision of these Terms does not constitute a waiver of its right to enforce that provision or any other provision in the future.
A waiver must be made in the manner required by the applicable agreement to be effective.

50. Entire Agreement
These Terms, the applicable Service Agreement, Service Order, and incorporated policies collectively constitute the agreement between BriskCore and the Client regarding the applicable Services, subject to the applicable order of precedence.
These agreements supersede prior verbal or written discussions, representations, or understandings regarding the subject matter covered by the agreements, except for matters expressly incorporated into the applicable agreements.
Amendments generally must be made in writing and accepted by the parties, except that BriskCore may update these Terms as provided in the “Changes to the Terms” section.

51. Electronic Communications and Signatures
Electronic acceptance of these Terms is intended to have the same legal effect as a handwritten signature to the extent permitted by applicable law.
Electronic records of the Terms, acceptance, transactions, notices, and related communications may be maintained and used as records of the agreement to the extent permitted by law.
The Client consents to receiving notices and other communications electronically, subject to applicable law.
The Client is responsible for maintaining access to the email address used for notices and communications and for keeping its contact information current.

52. No Third-Party Beneficiaries
Except as expressly stated otherwise, these Terms are intended solely for the benefit of BriskCore and the Client.
Nothing in these Terms creates or grants rights, remedies, or benefits to any third-party beneficiary.

53. Changes to the Terms
BriskCore may modify or update these Terms from time to time, subject to applicable law.
BriskCore may provide notice through:
the BriskCore website
email
the Client Portal, when available
other reasonable methods
BriskCore will provide reasonable advance notice of material changes when appropriate or legally required.
Where permitted by law, continued use of the Services after the effective date of updated Terms may constitute acceptance.
Material changes may require affirmative acceptance.
If a Client does not agree to updated Terms, the Client may stop using the Services and terminate the Services in accordance with the applicable agreement.
Where appropriate, Clients will have an opportunity to terminate before material updated Terms become effective, subject to the applicable agreement and applicable law.

54. Notices
Official notices may be provided through email, account notifications, or other methods expressly permitted by these Terms or the applicable agreement.
BriskCore may send legal notices electronically.
BriskCore may send notices to the email address associated with the Client's account.
BriskCore may post certain notices on its website where appropriate.
Clients may send legal notices to:
legal@briskcoresystems.com
The Client must keep its contact and account information current.
A Client is responsible for maintaining access to the email address and account through which notices are delivered.

55. Dispute Resolution
Before initiating formal legal proceedings, the parties shall attempt in good faith to resolve disputes informally.
A party seeking informal resolution shall provide written notice describing the dispute.
The parties shall have thirty (30) days from the date of written notice to attempt informal resolution unless:
the parties agree otherwise;
a shorter period is necessary to protect a legal right; or
immediate action is necessary to prevent harm.
If the dispute is not resolved within thirty (30) days after written notice, either party may initiate formal legal proceedings, subject to the other provisions of these Terms.

56. Governing Law and Venue
These Terms are governed by the laws of the State of Indiana, without regard to its conflict-of-law principles. Subject to the dispute-resolution provisions above, any legal action arising from these Terms shall be brought in the state or federal courts located in the county in Indiana where BriskCore maintains its principal place of business, and each party consents to the jurisdiction of those courts.

57. General Legal Compliance and Interpretation
These Terms will be interpreted and enforced subject to applicable law.
Nothing in these Terms is intended to waive or limit any right or protection that cannot legally be waived or limited.
Where a provision permits a limitation, disclaimer, exclusion, or restriction only to the extent permitted by law, that provision will apply to the maximum extent legally permitted.


58. Contact Information
Questions concerning these Terms may be directed to:
BriskCore Systems LLC
Doing Business As: BriskCore
Website: briskcoresystems.com
Legal Email: legal@briskcoresystems.com
Business Address: 613 S Second Ave Princeton, IN 47670
Business Phone: 812-506-8181

END OF TERMS OF SERVICE